I wasted 2 hours ordering a £4.99 product (urgently required) which did not arrive on the next business day, despite having placed the order over the phone well before the 2PM deadline and paying the £7.99 delivery charge. When the product finally arrived a day late it was not the correct product, despite checking and double-checking with the tele-sales agent when placing the order. On a positive note, the staff are professional and polite and the refund was processed promptly, but the service overall was shambolic and I would not recommend or use again.
Our Response<div>Thank you for taking the time to leave feedback Michael. I would like to apologise for the service you have received from TTS. Over 95% of orders are delivered when required, So I am really sorry that this was not the case for you. Unfortunately an error was made by ourselves and I can assure you that this will be fully investigated. It's really good to hear that your refund was processed promptly and the advisor you spoke to was polite and professional. Kind regards, Anne-Louise- Customer Services<br/></div>