Frequently Asked Questions

A. 14 days from receipt of goods.

You can do this by e-mail ( or by contacting our Customer Service team on +448001381370.

A. We may ask you to provide evidence of damaged or faulty items, as we may not be cost effective to collect the items. We also use this for quality auditing purposes.

A. We will arrange a convenient date with you for the item(s) to be collected and returned. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order. All goods must be returned in the original and undamaged packaging.

A. There is no cost incurred when returning most of our items, except for furniture items. All furniture items that are no longer required but are reported within 14 days of delivery will incur a 20% handling and carriage return charge.

A. For the return of items that are Direct Delivery, please contact our Customer Services team on +448001381370 or by email.

A. Yes, we are unable to accept returns of Apple products, Software, Personalised Products and Made to Order items for reasons other than being faulty or where damaged upon delivery.

A. Once your return has been processed please allow up to 5 working days for the money to show in your account.

A. We are operating on a 24 hour response rate, however during busier times of the year we may take a little longer to respond, we will respond as quickly as possible.