All furniture items that are no longer required but are reported within 14 days
of delivery will incur a 20% handling and carriage return charge.
For the return of items that are Direct Delivery, please contact our
Customer Services team on 0800 138 1370 or by email.
We are unable to accept returns of Apple products, Software, Personalised Products and Made to Order items for reasons other than being faulty or where damaged upon delivery.
All goods must be returned in the original and undamaged packaging.
RETURNS & REFUNDS
On receipt of goods, you have 14 days to report a faulty, damaged or unsuitable item(s).
You can do this by e-mail (firstname.lastname@example.org) or by contacting our
Customer Service team on 0800 138 1370.
We will arrange a convenient date with you for the item(s) to be collected and returned. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order.