Returns and Refunds

On receipt of goods, you have 14 days to report a faulty, damaged or unsuitable item(s). You can do this by e-mail ( or by contacting our Customer Service team on 0800 138 1370.

We will arrange a convenient date with you for the item(s) to be collected and returned. Once the item(s) have been returned back to us and inspected; we will either issue you with a replacement items(s) or credit your invoice account or refund the card that was originally used to place and which paid for the order.

  • All furniture items that are no longer required but are reported within 14 days of delivery will incur a 20% handling and carriage return charge.
  • For the return of items that are Direct Delivery, please contact our Customer Services team on 0800 138 1370 or by email.
  • We are unable to accept returns of Apple products, Software, Personalised Products and Made to Order items for reasons other than being faulty or where damaged upon delivery.
  • All goods must be returned in the original and undamaged packaging.

For more information please see our full Terms and Conditions.