Our Response"Many thanks for your feedback. I am so sorry to hear that you have not yet received your order. It appears to have been returned to us so we sent it again on 14.02 and I have tracked the parcel and it was delivered on the 15.02. I have tried to call you regarding this but you must be on half term holiday. I will call again on Monday to confirm that you have now received this. Kind regards, Anne-Louise - Customer Services"
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