The order process was efficiant, but once goods were received and were of poor quality/not as expected and we wanted to return the item we encounted a problem. We were advised that as these were goods shipped direct from the supplier, they incurred a restocking fee which was 20% of the cost of the order. We were not pleased with this as nothing had been mentioned at the time of the order and without reading all of the small print we were not aware of this. As a small school this would mean alot of money coming out of our budget and not having the goods which had been ordered to show for it. We tried to compromise, by offering to order something else instead to try to get round this fee, but we were advised that this would not help as this fee was charged by their supplier to restock the item, so that they had not option but to pass this on. We did not find staff to be very helpful or cooperative or offer any suggestions around the problem. For this reason we will not be ordering from you again and we will make sure that we advise anyone who asks us what our experience has been. This could have been avoided by just some sort of a good will gesture and some form of cooperation to try to find an alternative solution.
Our Response<div>Dear Maria, Many thanks for your recent feedback. We have been in contact with you and arranged a good will gesture for you. We hope to have resolved these outstanding issues for you now. Many Thanks Sara<br/></div>
29 Sep 2016
Very flimsy, can only put in a zig zag, suitable for older children not pree school
Our Response<div>Thank you for your recent feedback Darren. I am really sorry that you have had some problems with this item. I have tried to contact you to discuss this further but there was no answer. if you would like to get in touch with our customer experience team on 0800 318686 and we will look to resolve this for you as soon as possible. Kind regards, Anne-Louise- Customer Services<br/></div>
05 Oct 2015
Within 10mins of this product being in the playroom one of the supports had broken. Staff felt the item was not up to the use of nursery children. We will be returning this item.