Frequently Asked Questions
A. We are happy to assist you, please feel free to call us, we are currently open 09.00 - 17.00 Monday to Friday.
A. We are working to respond to all emails within 24 hours.
A. Please email your request and we will respond within 24 hours.
A. Please call or email our team who will be happy to assist you. Please provide your order number and reason for returning items, e.g. not suitable, no longer required, faulty, damaged. We may ask for pictures of your delivery, so please be prepared, as this will speed up resolution.
A. Once your return has been processed please allow up to 5 working days for the money to show in your account.
A. Yes, however there is a minimum spend required of £25 (ex VAT).
A. Spend over £100 to qualify for free delivery.
A. Please contact us via email or telephone and we will update your contact preferences.
A. Unfortunately we do not accept any online codes after an order has been placed.
A. Depending on the order journey, we may be able to stop the error. Please contact us via email or telephone.