Our ResponsePlease accept our apologies. All our products should arrive complete and in perfect condition. Could you contact our Customer Services team on 0800 318 686 who will arrange for a complete product set to be delivered?
09 Feb 2015
it was very hard to put up broke and I will be in touch about a refund.
Our ResponseThank you for the feedback. Please accept our apologies - customers usually find it easy to put up so we suspect this item may be faulty. Your refund should have been processed. We do apologise for any inconvenience.
17 Jan 2015
Great item for my autistic child.
02 Dec 2014
Sturdy and robust
17 Apr 2014
Lovely Den although when fixing together there was no clear indication on the long and short poles so fixer had to lay all poles out to ascertain height before being able to fix Den together.