Products were not packaged securely so 2 items were badly damaged- one was completely smashed which was replaced quickly when I phoned (no response to email) other item had hole in top so all sand came out everywhere! Had not realised was broken until removed wrapping. There were 3 more items in the picture on the website than I received so I was refunded £5 after phoning. There was no information on what each item was except for the victory plaque. Was expensive product do feel really disappointed Have ordered from tts before and had no problems. Would not recommend.
Our ResponsePlease accept my sincere apologies that your item has arrived damaged. At TTS we take pride in the quality of our products so I will ensure that this is investigated as soon as possible, and a member of our customer service team will be in touch shortly. Kind regards
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